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IT Management and Help-Desk Services

Our expert IT team of works with you to provide the right technology, security, and network connections to keep your business running smoothly.

Local support

Professional services in the same timezone as you.

Ongoing IT Monitoring

Continuous monitoring of your IT setup ensures your business operates at its peak.

Cloud solutions

Enhance scalability, improve collaboration, and streamline operations.

Data Security

Keep your business and client data secure with regular monitoring and updates

Integrated IT Solutions That Work

Working with us allows you to focus on business growth while we manage your IT needs. We offer a full suite of solutions, including help desk support, server migrations, VoIP phone system, laptop and desktop computers, and cloud services setup. Our services reduce overheads, boost productivity, and improve security, ensuring your IT systems are reliable and efficient.

We can help you manage the following IT systems in your business:

  • Laptop and desktop computers
  • Computer hardware
  • Microsoft Windows
  • Networking
  • Internet and WiFi
  • Servers
  • Software and applications
  • Emails and domains
  • VoIP phone systems
  • Cloud services
    Microsoft 365, Word, Excel, Powerpoint, Sharepoint and Teams
  • Security systems
  • Boardroom AV setups

Act as your in-house IT department

Large companies often employ a team of IT professionals, run an internal Help-Desk and utilise advanced, costly software in order to manage their complex ICT infrastructure. At Datawise, we have already made these investments in order to provide you with a comprehensive management solution at an affordable price.

Now your critical infrastructure can be maintained and supported to the same standard as a large company who employs dedicated IT personnel. Our Managed Network Services can provide you with the combined expertise of a team of IT industry experts at a cost of less than a single full-time experienced employee.

IT Management and Help-Desk FAQ

  • What does a managed service provider do?

    A managed service provider manages and monitors a business’s IT infrastructure. Key services include:

    • Installation, maintenance, and updates: managing software components to ensure they are current and functional.
    • Backups and disaster recovery: performing regular backups and necessary recovery operations.
    • Performance tuning: optimising servers and applications for peak performance.
    • Service desk support: providing quick and reliable support for your staff.

  • What size of business is best suited for managed IT services?

    Managed IT services are beneficial for businesses of all sizes:

    • Small businesses: for smaller and single-location businesses that cannot afford in-house IT staff. MSPs offer cost-effective solutions and essential IT support.
    • Medium-sized businesses: beneficial for medium-sized businesses with limited IT expertise. MSPs provide valuable resources and support for multiple business units without the need to increase IT staff.
    • Large businesses: perfect for mid-sized and enterprise organisations. MSPs help optimize limited IT resources, covering all aspects of the business, allowing in-house IT staff to focus on core tasks.

  • Why do I need an IT managed service provider?

    An IT managed service provider ensures your business technology runs smoothly. At Datawise, we handle all your technology-related issues, allowing you to focus on growing your business. Our managed IT service plans provide the support you need to eliminate the stress of managing technology, ensuring everything is in expert hands while you concentrate on your core operations.